Bookings

Taking part in a Virtual Class using the Powervibe App
What if I am running late for my class?
What if I am running late for my Personal Training session?
What if I forget my booking and miss my session?
What is the cancellation policy?
How long do sessions last?
Can I share my pre-purchased sessions with someone?

Covid-19 Response

What you can do to help us?
What is the cancellation policy during the Covid-19 pandemic?
What do I do if I develop symptoms?
What are we doing to keep you safe?
What are the payment T&C’s during the pandemic

General Information

How do I book into a class using the Powervibe app?
How do I access the Personal Training studio?
Do you record our Virtual Classes?
Can I access Powervibe’s Virtual/On Demand services from any device?
Why am I not receiving booking emails from Powervibe?
Does Powervibe have an app?
What is the difference between On-Demand and Virtual classes?
Where is your Personal Training studio?
How can I work for Powervibe?
How can I contact Powervibe through the app?

In-Person Training

How do I access the Personal Training studio?
Where is your Personal Training studio?
How do I know which trainer is right for me?

My Account

Why am I not receiving booking emails from Powervibe?
Does Powervibe have an app?
Can I share my pre-purchased sessions with someone?
How can I contact Powervibe through the app?
How do I know which trainer is right for me?

On-Demand Workouts

Can I access Powervibe’s Virtual/On Demand services from any device?
What is the difference between On-Demand and Virtual classes?

Virtual Workouts

Taking part in a Virtual Class using the Powervibe App
Do I mute myself during a Virtual Class? How do I do this?
Do you record our Virtual Classes?
Can I access Powervibe’s Virtual/On Demand services from any device?
What can I expect from a Virtual workout?
Do I need any equipment?
What is the difference between On-Demand and Virtual classes?
What if my virtual class access email has not arrived in my inbox?
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